Shipping policy

Shipping Policy

Order processing

All orders are processed within 1 to 3 business days of being placed. Processing time covers order verification, quality checks and packing. Orders placed on weekends or public holidays begin processing on the next business day.

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships.

Delivery times

Once shipped, orders typically arrive within 7 to 12 business days worldwide.

Business days are Monday to Friday and exclude public holidays. Delivery times are estimates, not guarantees.

Delays

Most orders arrive within the window above, but delivery can occasionally take longer due to customs clearance, carrier backlogs, severe weather, peak seasons, or an incomplete or incorrect delivery address. We're not liable for delays caused by carriers, customs, or other events outside our control.

If your order hasn't arrived within 20 business days of shipping, email us at contact@northpowerco.com with your order number and we'll investigate.

Tracking your order

You'll receive a tracking number by email once your order ships. Tracking information can take 2 to 5 business days to begin updating after you receive it — this is normal and doesn't mean anything is wrong with your order.

Shipping costs

Shipping costs are calculated at checkout and shown before you complete your purchase. Any free shipping promotions are subject to the terms stated in the offer.

Customs, duties and import taxes

Orders shipped outside the United States may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges are the responsibility of the customer and are not included in the price you pay at checkout or in any shipping fee.

We have no control over these charges and cannot predict their amount. Customs policies vary widely by country — please check with your local customs office before ordering if you're unsure.

If a package is refused at customs or returned to us because import charges went unpaid, we're unable to refund the original shipping cost.

Incorrect addresses

Please double-check your shipping address at checkout. We ship to the address exactly as entered. If you spot a mistake, email us immediately at contact@northpowerco.com — we can usually correct it before the order ships, but once dispatched we can't reroute it.

Orders returned to us because of an incorrect or incomplete address can be reshipped, though you may be asked to cover the reshipping cost.

Lost or damaged packages

If your package arrives damaged, email us a photo at contact@northpowerco.com and we'll arrange a replacement or refund.

If tracking shows delivered but you haven't received your package, please check with neighbours and your building's mail area first, then contact us within 7 days and we'll open an investigation with the carrier.

Returns and exchanges

Not the right fit? See our Refund Policy — you have 45 days from delivery, and we cover return shipping.

Contact

Larkspire Marketing Group LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
contact@northpowerco.com
Monday–Friday, 9:00am–6:00pm

Last updated: 23 August 2026